Questions, Answered

Check-in from 3pm, checkout until 11am (noon for Pearl Orchid suites). Arriving early or leaving late? Leave your bags with us and use the pools and gardens either way.

Always. A full cooked breakfast for every guest is part of every rate, served 7–10:30am in the dining room, on the terrace or in your room.

Yes — free private parking behind the garden wall, with two EV chargers. Valet help is available at busy weekends.

Dogs stay free in Golden Horizon ground-floor rooms, with bed, bowls and garden access. The dining room and spa stay people-only, with one exception: guide dogs everywhere.

Sauna, steam and plunge pools are open to all house guests without booking. Treatments and the garden pavilion are reserved — book when you reserve your room for the best slots.

Yes — up to 80 guests in the garden pavilion or 40 in the dining room, with exclusive-use weekends available. Write to events@willowmerehotel.com for the brochure.

Free cancellation until 48 hours before arrival. Inside 48 hours we charge the first night only — never the whole stay.

Step-free access runs through the lobby, dining room, garden pool and four adapted Horizon rooms. Tell us what you need and we will prepare the route before you arrive.