What we collect
When you send a booking request or message, we receive your name, contact details, dates and anything you choose to tell us about your trip. Our website also counts visits anonymously so we know which pages help guests most.
What we use it for
Your details are used to answer you, hold your room, prepare your arrival and — if you stay with us — meet legal record-keeping duties. We do not sell data, rent lists or share details with advertisers.
Who sees it
Only the Willowmere reservations team and the systems that deliver our website see your details. Payment processing, where used, runs through regulated providers and never touches our servers in plain form.
How long we keep it
Enquiries that never become stays are deleted after 24 months. Stay records are kept as long as hospitality law requires, then anonymised.
Your rights
Ask us at any time what we hold about you, correct it, or request deletion at stay@willowmerehotel.com. We reply within 30 days — usually far sooner.